Terms of Service

Last updated: June 2026

The most important part: our wellbeing cards offer general guidance on nutrition, activity and everyday happiness. They are not veterinary care and never replace an in-person consultation with a veterinarian. If your dog seems unwell, see your local vet first.

1. About these terms

These terms apply to your use of this website (currently operating as “Tailwise”, the “service”). By using the website or submitting a questionnaire, you agree to them. “We”, “us” and “our” refer to the operator of the service.

2. What the service is

You answer a questionnaire about your dog, and our team of experts — including veterinarians and certified nutrition specialists — prepares a personalized wellbeing card delivered to your email, normally within 3 days. The card covers everyday wellbeing topics such as nutrition, activity, enrichment and routines.

3. What the service is not

It is not a medical or veterinary service: no diagnosis, no treatment, no prescriptions, and no veterinarian-client-patient relationship is created.
It is not for emergencies. If your dog is sick or injured, contact your local veterinarian immediately.

If anything in your answers raises a health concern, our experts may recommend that you see a veterinarian instead of, or before, following the card's guidance.

4. Your part

Provide honest, accurate information about your dog — the advice is only as good as the answers it's based on.
Use the guidance with common sense and your own judgment, and introduce any changes (for example to diet) gradually.
You confirm you are an adult and the owner or authorized caretaker of the dog.

5. Delivery

We aim to deliver every wellbeing card within 3 days of submission. This is a goal we take seriously, not a contractual guarantee — if a card is delayed, contact us and we'll sort it out.

6. Content and intellectual property

The website, its illustrations and the wellbeing cards are our work. Your dog's card is for your personal, non-commercial use — share it with your family, your dog-sitter or your vet, but please don't resell or republish it.

7. Liability

We prepare every card with care, but to the maximum extent permitted by law we are not liable for damages resulting from the use of the guidance provided. Nothing in these terms limits liability that cannot legally be limited.

8. Fair use

We may decline or discontinue a submission in cases of abuse, fraudulent use, or when we believe the request is outside what the service can responsibly help with.

9. Changes

We may update these terms as the service evolves. The current version is always on this page, with the “last updated” date above.

10. Contact

Questions about these terms? Write to us via the contact page.